Ordering Questions

Gift messages can be added to any order and appear at the bottom of the itemised picking list that is included with the delivery. Please note that the message is formatted as typed. It appears in continuous text unless you chose to set it out in across several lines. The gift receipt will display the name of sender and the items ordered but will have no details of price.

Orders can be delivered on either Tuesday, Wednesday, Thursday or Friday – please select your preferred delivery day at checkout.  Click and collect options a tour London sites are available Tuesday-Sunday. Please be aware opening times& days vary between our sites. Please note that during peak times we may on occasion deliver your package up to +/- 3 days of your selected delivery date.

All our deliveries are sent via ‘standard delivery’, which means your order can arrive anytime between 7:30am – 7:30pm on your chosen delivery day. Our couriers endeavour to deliver your order on your chosen delivery date; however, there may be occasional delays in service.

Most deliveries are sent via a courier (usually DPD) who will give you a one-hour timeslot to expect your order to arrive in. This is sent via either email or text message on the day of dispatch. If you are not going to be in please refer to their app or website for the options available to you.

Selected local deliveries in parts of South, North & East London are sent via our local drivers, who unfortunately cannot provide shipment updates.

If you are having problems tracking your delivery or would like up-to-date delivery details on the day of delivery please call us on 0207 064 6912 and we will be happy to help.

If you wish to amend or cancel an order we recommend calling us on 0207 0646912 for immediate amendment. Alternatively get in touch via our contact page. It is possible to both add and remove products from your delivery, however we prefer for any order changes to occur 48 prior to dispatch.

At checkout, you will be able to choose the date you would like your cheese to arrive. You can order cheese for homedelivery or in-store collection up to 1 year in advance of the date you wish to receive it. However please be aware our range of products changes with seasonality.  If your order is for a specific event, we recommend requesting delivery 2 to 3 days in advance of the date itself to allow for the correction of any delays or difficulties which may arise in transport.

We need some preparation time for your order and typically require 48-72 hours notice for all orders depending on the date of purchase, although during peak times this can be longer. We do not offer next day delivery.

Yes, we charge £6 for standard delivery. However, we offer free shipping on all orders over £75. There is no minimum order value required for shipments.

We offer delivery throughout mainland UK. If you live outside the main island and wish to place an order, please visit our contact page and send us details of the location you would like us to ship to and we will respond with the shipping details and costs required.  

Areas we define as non-mainland are: the Isle of Man, the Channel Islands, the Isle of Wight, the Isles of Scilly, Northern Ireland and remote Scottish islands. We typically do not send cheese further afield than the U.K as we cannot guarantee the cheeses will arrive in their best condition.

Delivery Questions

It is always advisable to be at home for when your delivery arrives, but it is not mandatory. If your delivery is sent via our courier (typically DPD) they will provide you with an hour timeslot on the day of your delivery. If you are not at home during this time they offer a number of alternative delivery options on their website and app for you to choose from.

If your delivery is sent with one of our local drivers and you are not home when they arrive they will contact you via telephone to gain details of an alternative delivery location. If you are unable to take their call they will leave the package in a safe place at your property or with a neighbour and provide you with location details.

On very rare occasions we may have to substitute an item in your order if we do not have any of that particular product in stock at the time of packing. We endeavour to contact you as soon as we can to notify of any such substitution.

When your delivery arrives please double check the items correspond to what was ordered and then immediately refrigerate the fresh products. If there are any discrepancies in what was delivered to what was ordered, please do not hesitate to contact us.

Please firstly refer to your order tracking information to see the location of your order and if there are any issues.  If there are either no details or there is a delivery update that you do not understand please call us immediately on 02070646912 and we will follow up on your behalf.

If there is any issue with your order please do not hesitate to get in touch via our contact page or call us on 0207 064 6912 and we will be happy to answer any queries as soon as we can.